We pride ourselves on creating stunning, safe spaces - to be enjoyed by intended users. Through our Quarterly Maintenance programme we will ensure the space checked, assessed and maintained along with a report of any required further works - in the instance that a part needs repairing, the following are covered under warranty. As each space we create is unique - this is a general guide to warranties, they may not all be relevant to your space - contact us to find out what elements are in your space:


5 YEARS LIMITED 

Against structural failure due to corrosion, deterioration or manufacturing defects

  • All steel components, frames, posts, rails and tubes


4 YEARS LIMITED 

Against structural failure or manufacturing defects

  • Solid surface panels and housings installed internally

  • Polyethylene, silicone, foam, rubber and cast acrylic components installed internally


3 YEARS LIMITED 

Against faulty manufacturing defects

  • LCD LED Screens, LED panels and lighting modules 

  • Speakers, amplifiers and audio modules 

  • M2M (internet) devices, communications equipment and Media Players 

  • For all moving parts, buttons and bearings 

  • Cabling and electrical infrastructure 

  • All timber components against decomposition


Exclusions & Conditions of Warranty


Excluded from this warranty are all parts that are subject to normal wear and tear.

TKM9 Group will not accept any liability for damage or injury:

  • Where equipment has been misused, excessively strained, loaded or by incorrect or wrong operation

  • Not installed or operated as per instructions and specifications

  • Failure to perform regular or routine maintenance as per specifications

  • Product addition, modification or alteration, repair or part substitution, by persons other than those supplied by TKM9 Group.


Warranty does not include any or all of the following cosmetic damage: scratches, dents, normal colour fading & discolouration. Any costs associated with a warranty claim for freight, removal, replacement and labour associated with the replacement part(s) are not considered part of this warranty and will not be paid by TKM9 Group. This warranty does not include damage caused by acts of god, force majeure or other incidents/occurrences beyond the control of including but not limited to fire, theft, storms, floods.